RapidFix — AI WhatsApp Automation
An AI-powered WhatsApp customer service bot built for Softbank Cellular Services — a mobile phone repair shop. It provides real-time quotes, answers queries, and captures leads 24/7.
The Challenge & Solution
To deliver exactly what was needed, we engineered a comprehensive solution focusing on core operational requirements:
Instantly replies to customers 24/7 — even outside business hours.
Gives real-time repair price quotes for 500+ phone models.
Understands Sinhala, Tamil, English & Singlish. Transcribes & responds to voice messages.
Sends shop location, photos & Google Maps link automatically.
Notifies the owner when a price is unknown. Owner can reply via WhatsApp or dashboard, and the bot forwards it.
The Zyrace Advantage
Pioneering AI Integration: We build custom AI solutions that understand local nuances (Singlish, voice notes).
Human-in-the-Loop: Seamless fallback to human owners when the AI needs assistance.
24/7 Reliability: Ensures you never miss a customer inquiry, day or night.
Key Outcomes
200+ customer conversations handled daily.
350+ customers captured in the database.
Zero missed inquiries — 24/7 coverage.
Significantly improved customer satisfaction with instant, accurate pricing.
Tech Stack
OpenClaw AI Agent Framework
Core framework for the intelligent agent.
Google Gemini 2.5 Flash
Advanced language model via Vertex AI for multilingual support.
Meta WhatsApp Cloud API
Direct integration for WhatsApp messaging.
Python/Flask + Next.js
Backend logic and administrative dashboard.
Infrastructure
Hosted on Hetzner VPS with SSL.
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