RapidFix - AI-Powered WhatsApp Customer Service Bot & Automation

An intelligent, AI-powered WhatsApp customer service chatbot built for Softbank Cellular Services. Utilizing the Meta WhatsApp Cloud API and Google Gemini AI, this automated messaging solution provides 24/7 multilingual support, real-time repair price quotes, and automated lead capture for retail businesses.

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RapidFix - AI-Powered WhatsApp Customer Service Bot & Automation

What We Built

Instantly replies to customers 24/7 - even outside business hours.

Gives real-time repair price quotes for 500+ phone models.

Understands Sinhala, Tamil, English & Singlish. Transcribes & responds to voice messages.

Sends shop location, photos & Google Maps link automatically.

Notifies the owner when a price is unknown. Owner can reply via WhatsApp or dashboard, and the bot forwards it.

Technology Stack

OpenClaw AI Agent Framework

Core framework for the intelligent agent.

Google Gemini 2.5 Flash

Advanced language model via Vertex AI for multilingual support.

Meta WhatsApp Cloud API

Direct integration for WhatsApp messaging.

Python/Flask + Next.js

Backend logic and administrative dashboard.

Infrastructure

Hosted on Hetzner VPS with SSL.

Results & Impact

200+ customer conversations handled daily.

350+ customers captured in the database.

Zero missed inquiries 24/7 coverage.

Significantly improved customer satisfaction with instant, accurate pricing.

Technologies

OpenClaw AIGemini 2.5 FlashWhatsApp APIPython/FlaskNext.js

Why Zyrace

Pioneering AI Integration: We build custom AI solutions that understand local nuances (Singlish, voice notes).
Human-in-the-Loop: Seamless fallback to human owners when the AI needs assistance.
24/7 Reliability: Ensures you never miss a customer inquiry, day or night.

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